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How to report inappropriate behavior

Updated December 1, 2025

TeachMe.To takes reports of unsafe, inappropriate, discriminatory, or unprofessional conduct seriously. If something makes you feel unsafe or uncomfortable, please follow the steps below. Your safety comes first.

1. If Anyone Is in Immediate Danger

Call local emergency services first.

TeachMe.To is not an emergency service, and your personal safety always takes priority over any platform report.

After you are safe, you can notify TeachMe.To.

2. Report the Incident to TeachMe.To Support

You can reach Support through:

  • The in-app Help / Support option
  • Email: support@teachme.to
  • Text message: 650-900-3835 (as listed in our Terms)

To help us understand the situation, please share as many details as you can safely provide.

3. What Information to Include in Your Report

When submitting a report, include any details you feel comfortable sharing, such as:

  • Names of the individuals involved
  • Date, time, and location of the incident
  • Description of what happened
  • Screenshots, messages, photos, or other evidence (if available)

You never need to confront the other person or contact them directly. Support will handle the next steps.

4. What TeachMe.To May Do

Depending on the report and Terms violations, TeachMe.To may:

  • Review and investigate the incident
  • Suspend, restrict, or remove a Coach or Student’s access if they pose a safety risk or violate the Terms (see §§15.3, 5.8.4)
  • Cancel upcoming lessons or bookings when appropriate under our safety and enforcement policies
  • Take additional steps required to protect our community

Actions are taken based on the severity of the behavior and consistency with the Terms of Service.

5. Important Notes

  • TeachMe.To cannot pre-screen all messages or interactions (Terms limitation).
  • We are not an emergency service. Always contact local authorities in urgent situations.
  • All reports are reviewed seriously, and actions may include temporary suspension, permanent removal, or booking cancellations when warranted.
  • Inappropriate or harmful behavior is not tolerated on the platform.

Need Support or Unsure What to Report?

If something feels unsafe, inappropriate, discriminatory, or simply “off,” you are encouraged to reach out. Even if you’re not sure whether something violates the Terms, Support can guide you.

To contact us:

  • Open the TeachMe.To app → Support
  • Or email support@teachme.to
  • Or text 650-900-3835

For full details, please review the complete TeachMe.To Terms & Conditions

Still need help? Our customer support team is always here to help. Contact us.

More in Policies & Trust

  • Safety & Code of ConductTeachMe.To is committed to a safe, respectful, and professional environment for Students and Coaches. Review the code of conduct, safety rules, and consequences for violations.
  • Cancellation & Refund PoliciesLearn how cancellations, refunds, rescheduling, and prepaid lessons work on TeachMe.To. Includes 24-hour rules, prepaid lesson validity, and the first-lesson guarantee.
  • Privacy PolicyA plain-language overview of the TeachMe.To Privacy Policy. Learn what information we collect, how it’s used, when it’s shared, and your communication and marketing rights.
  • Terms of ServiceA plain-language overview of TeachMe.To’s Terms of Service, including platform rules, responsibilities, payments, intellectual property, and dispute resolution.
  • Anti-Discrimination & Anti-Harassment PolicyTeachMe.To prohibits all forms of discrimination, harassment, and abusive conduct. Learn what behavior is not allowed and what actions the platform may take.
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As a platform, we do our best to provide accurate information and make your booking experience seamless. However, we do not verify every detail and we do not background check every coach who lists themselves on our site. It's up to the instructors to provide accurate, up-to-date information. If you have any questions or concerns, just message us and ask!