I’m having trouble with payment or checkout
Updated
If you’re running into issues completing your payment or finishing checkout, it’s usually caused by a card validation error, a declined transaction, or a temporary bank block. Try the steps below and reach out to Support if the issue continues.
1. Try Another Payment Method
TeachMe.To accepts several secure payment options:
- All major credit and debit cards
- Google Pay
- Link
- CashApp
- TeachMe.To Gift Cards
If your first payment attempt fails, try switching to one of the alternatives above.
2. Common Reasons a Payment May Fail
Payments may not process for reasons such as:
- Your bank declining the transaction
- Wrong card number or ZIP code
- Insufficient funds
- Expired card
- Using a restricted card type (e.g., some prepaid cards)
- Bank fraud prevention rules
- Network interruptions during checkout
If your bank blocks the transaction, a quick call or text to them often resolves it.
3. Try Refreshing or Restarting Checkout
Before trying again:
- Fully close and reopen the app
- Refresh the checkout screen
- Re-enter your payment details carefully
If you’re on a browser, try clearing your cache or switching to a different browser.
4. Using a TeachMe.To Gift Card
If you’re paying with a gift card:
- Enter the full gift card code at checkout
- Ensure your balance covers the full amount
- If the balance is lower, you can pay the remainder using another method
Gift cards never expire, including a gift card issued as a refund. You can apply them to lessons or packs. Lessons you buy with a gift card are prepaid lessons. They expire 12 months from the day you use the balance to buy them.
Still need help? Our customer support team is always here to help. Contact us.